Q: How to cancel my order?
A: Before payment: you can cancel the order directly; Order status is "Awaiting Shipment”: need seller's approval for your cancellation request;After goods are sent out: cannot cancel the order (you can
reject/return the goods after it is delivered to you).
Q: How to fix payment issues?
A:Reason: Insufficient funds in card or account of payment.
Suggestion: Please top up your account for payment again or use another card/method instead.
Reason: Rejected by a bank or financial institution, only from whom the detailed reason for rejection can be confirmed.
Suggestion: You may contact your bank to get detailed information or use another card/method instead.
Reason: Incomplete information on the order.
Suggestion: Check if the name in the shipping address has been filled in correctly; correct & complete
information is required.
Reason: The expiry date of the card is wrong or the card is expired.
Suggestion: Please try again with the correct expiry date or contact your bank for help. Besides, you may use
another card/method instead.
Q: When will I get my refund?
A: Please take easy that the fund is guaranteed as We know how important your money is and we make sure that the refund is handled accordingly.
Usually, it takes 3-20 business days, varying with different banks, for buyers to receive a refund after the refund is successfully processed by Us.You may check the order details to confirm whether the refund has been successfully processed.
Q: How to manage the shopping carts?
A: You can use the Shopping Cart to save products and pay for several products at once. Up to 100 items could be saved in Shopping Cart.